Shipping Policy

1. Shipping Method

Orders on teneriest.com are shipped via third-party couriers based on destination and product type.

2. Delivery Times

Standard delivery time: 1-2 business daysBusiness days exclude weekends and public holidays.

3. Countries We Ship To

CountryEstimated Delivery
Italy (IT)1-2 business days
Spain (ES)1-2 business days
Portugal (PT)1-2 business days
Poland (PL)1-2 business days
Germany (DE)1-2 business days
Romania (RO)1-2 business days
Bulgaria (BG)1-2 business days
Greece (GR)1-2 business days
Hungary (HU)1-2 business days
Czech Republic (CZ)1-2 business days
Slovakia (SK)1-2 business days
Slovenia (SI)1-2 business days
Croatia (HR)1-2 business days
Latvia (LV)1-2 business days
Lithuania (LT)1-2 business days

4. COD Payment

Pay in cash to the courier at delivery. No advance payment required.

5. Tracking

Tracking number sent by email or SMS once dispatched. Contact info@teneriest.com if not received within 24 hours.

6. Damaged or Lost Parcels

Refuse or accept with reservations and contact us with photos. Lost parcels: full replacement or refund.

7. Contact

Nana lab s.r.l. – Corso Vittorio Emanuele II 44, 10123 Torino, Italy
Email: info@teneriest.com